GET READY TO
- Lead, support and develop a team of 8 specialists, creating an environment where people can perform, grow and succeed.
- Organize day-to-day operations, set priorities and ensure effective workload distribution.
- Monitor team performance against SLAs, KPIs, quality standards and operational targets.
- Hold regular 1:1 meetings, provide meaningful feedback and support individual development plans.
- Take ownership of operational challenges - gather information, identify root causes, involve the right stakeholders and drive issues through to resolution.
- Lead continuous improvement and process optimization initiatives.
- Identify opportunities to simplify, automate and digitalize manual processes.
- Analyze operational data and performance trends to identify risks and improvement opportunities.
- Review technical process logic and work with relevant stakeholders to design more efficient solutions.
- Play an active role in designing and implementing Excise Duty processes and operations.
- Ensure a high-quality service experience for internal stakeholders and colleagues.
- Work closely with other Team Leads and the Head of Unit to align priorities, share best practices and achieve common goals.
WE EXPECT YOU HAVE
- Higher education degree.
- Strong experience in operations management; previous people-management experience is a strong advantage.
- A genuine interest in leading and developing people.
- Strong analytical and critical-thinking skills.
- Excellent problem-solving and decision-making abilities.
- A proactive, results-oriented mindset and willingness to take ownership.
- Ability to make decisions and work independently in a fast-paced environment.
- Strong collaboration and stakeholder-management skills.
- Open, positive and clear communication style.
- Good written and spoken Lithuanian and English.
- Strong Excel skills and confidence working with operational data.
TALKING ABOUT SALARY AND BENEFITS
- Salary range from 2600 EUR gross/month (depending on candidate's experience) and quarterly bonus.
- Training budget. Your development is essential – have an opportunity to choose what to learn
- Health insurance. Healthy employee = Happy employee = Happy employer.
- Get fun. We encourage our teams to connect and celebrate their success.
- Flexibility. Choose your working hours and the place which suits you the best. We are working 3+2 hybrid work model. By the way, loyalty brings you some extra vacation days!
- Workation. Work anywhere up to one month per year.
- Let‘s grow. Join initiatives, pitch your ideas, and develop your strengths in the fast-growing international company.
- Common perks. Great office location, unlimited coffee, fresh fruits, volunteering activities – we all do that!
OUR COMMITMENT
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.